Ontario LHIN Patient Ombudsman
The Ontario LHIN Patient Ombudsman oversees more than 1,000 public sector bodies in Ontario and is an office of last resort. They help with unresolved complaints or investigate systemic issues regarding such organizations as:
- Ministry of Health and Long-Term Care
- Ontario Health Insurance Plan (OHIP)
- Local Health Integration Networks
- Exceptional Access Program
- Trillium Drug Program
- Assistive Devices Program
- Ontario Health Professions Appeal and Review Board
- Patient Ombudsman
Learn more or make a complaint.
They cannot take complaints about:
- Hospitals and long-term care homes – these are the responsibility of the Ministry’s Patient Ombudsman.
- Self-regulating professions such as doctors, nurses, dentists, chiropractors and other health professions.
Patient Ombudsman
The Ministry’s Patient Ombudsman facilitates resolutions and investigates patient and caregiver complaints – without taking sides – about patient care and health care experiences in public hospitals, long-term care homes and home and community care services coordinated by the LHINs (including services formerly coordinated by the CCACs).
To learn more or make a complaint, visit the Ontario Patient Ombudsman or Long-Term Care Action Line.
For full details, you can review the Legislation Supporting Family Caregivers in Canadian Jurisdictions and Selected International Jurisdictions.
Legal information research provided by The Change Foundation.
